Terms and Conditions – Souza Computers Ltd
Effective Date: 10-02-2023
1. Introduction
Welcome to Souza Computers Ltd. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services
Souza Computers Ltd provides computer sales, repair services, IT support, and technical solutions for individuals and small to medium-sized businesses.
Our services include, but are not limited to:
Computer and laptop repairs
Server setup and maintenance
Network installation and management
Hardware and software configuration
Virus and malware removal
Custom PC builds
We ensure systems are fully operational across hardware, software, and network environments.
3. IT Support and Availability
We offer flexible IT support services on a per-job basis.
Souza Computers Ltd operates 24 hours a day, 7 days a week, providing support based on availability and the urgency of the issue. While we strive for rapid response, response times are not guaranteed.
4. Repairs and Data Responsibility
Customers are responsible for backing up all data before submitting devices for repair.
Souza Computers Ltd is not responsible for any data loss, corruption, or recovery issues.
By submitting a device, you acknowledge the risk of potential data loss.
5. Liability
Souza Computers Ltd shall not be held liable for:
Any indirect, incidental, or consequential damages
Loss of business, revenue, or data
Downtime caused by third-party services, hardware failure, or external factors beyond our control
All services are provided “as is” without guarantees of uninterrupted operation.
6. Payments
All services must be paid in full upon completion unless otherwise agreed in writing.
Pricing is determined per job and may vary depending on complexity.
We reserve the right to change prices at any time without prior notice.
7. Returns and Refunds
Physical products may be returned within 14 days if faulty or unused, subject to inspection.
Repair and service fees are non-refundable once completed.
Refunds will not be issued for correctly delivered services.
8. Warranty
A limited warranty may be provided on selected repairs and products.
Warranty does not cover:
Accidental damage
Misuse or improper handling
Unauthorized repairs or modifications
9. Website Use
You agree not to misuse this website or attempt to disrupt its operation.
All content, branding, and materials on this website are the property of Souza Computers Ltd unless otherwise stated.
10. Privacy
We are committed to protecting your personal data. All information is handled in accordance with our Privacy Policy.
11. Changes to Terms
Souza Computers Ltd reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services indicates acceptance of any changes.
12. Contact Information
For any questions or support, please contact us:
Email: conatct@mediumturquoise-squid-335796.hostingersite.com
Phone: +44 7404 510334
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.